Refund Policy

Products ordered in the Kitty Cats are shipped to you direct from the brand and must also be returned directly to the brand. Most brands are based in the UK but some are located in Europe. All brands stocked in the Kitty Cats follow the Kitty Cats standard returns policy which states:

  • The customer must notify Kitty Cats within 7 days of receiving the item if they wish to return it
  • Items must be returned within 14 days of receipt of the goods to be eligible for a refund
  • The customer will be responsible for shipping costs for returning or exchanging items unless the items are faulty. Please be aware that some items come from from Europe.
  • Returns of goods are only accepted if the goods are in the same condition as when they were received.
  • We recommend items are sent via a traceable method and retain a tracking number. We can not be responsible if products are not received.
  • For any enquiries about returns, please contact us at

A note on measuring your dog:

Measuring your dog correctly when it comes to clothing and collars is very important and can save you the hassle of returning items. Please refer to our instructions on how to measure your dog here and on the product page for each item.